ITPro Windows, August 22nd, 2017
Admitting that you have made a mistake is never easy. When it happens at work, it can be even more difficult to own up to because in some cases you may feel your career is on the line. But how you deal with the aftermath of a mistake as an IT pro can go a long way in showing your manager that you are dependable in a crisis and know how to use creative problem-solving under pressure.
While not all IT screw-ups go as viral as this one on Reddit, mistakes can happen at any time and to companies of any size. For a recent example, look at Cisco. Earlier this month, its engineering team made a configuration error on its Meraki object storage, leading to loss of user data. The company had to work over the weekend to investigate what data could be recovered and what tools it can build to help customers identify the data that had been lost.