ClearSky Data's CEO outlines what an MSP should include in a DR checklist.
What should a managed service provider include in a disaster recovery (DR) checklist?
How an MSP protects its customers' sensitive data as well as its own remains paramount for service providers of all sizes.
Ellen Rubin, CEO of network storage provider ClearSky Data, told MSPmentor she believes DR planning for MSPs requires "complex preparation and flawless execution."
"Customer needs, people, hardware, network, facilities and more are all variables that must be actively monitored and incorporated into an MSP's DR plans to minimize recovery time objectives (RTO) and recovery point objectives (RPO) and meet their customer's service expectations," she said.